Questions About Payment

Payment Methods

We offer PayPal and credit card payments to ensure the security and efficiency of payments. If you have suggestions for other payment methods, please contact us at

Shipping Fee

1. Shipping Standard:

Free shipping for orders over $59.99 (after using a discount code), otherwise you need to pay $6.99 for shipping.

2. Note:

Additional charges for remote areas.
Special product fee standards.

Payment Issues

1. Possible reasons for payment failure:

Payment failures may include but are not limited to the following reasons:

  • Security measures provided by the bank;
  • Network errors;
  • Cookie abnormalities;
  • Insufficient funds;
  • Card expiration;
  • Incomplete card number or incorrect card number.


Here are some suggestions that may help you complete your order payment smoothly:

  • Contact bank staff to explain that the transaction is conducted by you and request authorization for payment from the bank;
  • If you have attempted to use the card for payment three times, please try again after 24 hours or use another card for payment;
  • Try reloading the page or deleting cookies, then try to complete the payment again;
  • Make sure your card is in normal use and has sufficient funds. Please enter the correct card number when making the payment;
  • If you are unable to complete the payment with a credit card, you can also pay through PayPal.

30 Days Price Match Guarantee

1.If you find that any product purchased from SeekHeart has a better price on SeekHeart within 30 days of placing your order, please email us at with a screenshot/product link of the discounted price. We will refund the difference as soon as possible (within 24 hours of receiving the email).

2. After the refund, it will take 3-7 working days to receive the refund, depending on the bank's transfer process.